Privacy policy

PRIVACY POLICY (STATUS: NOVEMBER 2024)

INTRODUCTION

ALPEIN Software SWISS AG (further ALPEIN) takes protection of your Personal Data very seriously. The following statement gives you an overview of how we protect your Personal Data.

This Privacy Policy applies to our product and informational websites (Websites), web versions of applications and administrative platform (Web Services) and interactions you may have with ALPEIN (service inquiries, feedback messages, etc.) by email, telephone, on social networks, etc.

If you do not agree with following below terms, do not access or use Web Services and Websites.

This Privacy Policy has been compiled to better serve those who are concerned with how their personal data is being used online. ‘Personal Data’ means any information relating to an identified or identifiable natural person (‘Data Subject’); an identifiable natural person is one who can be identified, directly or indirectly.

Please read our Privacy Policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personal data. 

1. DATA WE COLLECT AND RECEIVE

We collect different types of information to provide services to you.

When ordering or registering on our Websites and in Web Services, as appropriate, you may be asked to enter your name, email address, phone number, address or other details to process an order or to help you with your experience.

Information for marketing purposes may only be used with your explicit consent. You can withdraw your consent at any time.

Types of data we collect and receive:

1) Customer Data.
This is your Personal Data which you use for registration and order of our products: registration email, telephone number, address, login and initial password (for some Web Services), support inquires/messages.

2) Marketing Data.
If you subscribe to our special offers and discounts newsletters, your contact details for this purpose (email, possibly also phone number or address), as well as responses to our marketing messages will be of this type.

3) Workspace Data.
All the data of your company instance which include all instance users, their data and settings, all instance settings. ALPEIN is only a processor for this data (Section 4 of this Policy). Customer has all the control over Workspace Data.

4) Website Usage Data.
This data type includes server logs and cookies (more about cookies you will found in Section 5 of this Policy). We collect IP addresses, browser info (type and settings), date and time of Websites and Web Services access, language settings, device info (type, OS, settings), location info.

5) Operational Data.

Our administrators can request your platform administrator for access to error logs in case of problems with the platform. ALPEIN does not have access to this data and can access it only with the consent of the customer.

2. HOW WE USE THE DATA WE COLLECT AND RECEIVE

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website or use certain other site features to identify users and provide them with products, support, services, mailings, sales and marketing actions, to meet contractual obligations, to increase the efficiency and operation of the Websites and Web Services, notify you of updates.

We use Customer Data to fulfill our contractual obligations and to support and inform customers.

We use Marketing Data for marketing communication. You can opt out at any time.

We only store your Workspace Data and have no access to it.

We use Website Usage Data to improve the performance of the Websites and user experience. 

We use Operational Data to analyze of the platform and services errors in order to provide you quick and efficient respond in case of issues.

3. HOW WE PROTECT YOUR DATA

We do not use vulnerability scanning and/or scanning to PCI standards.

We only provide articles and information. We never ask for credit card numbers.

We do not use Malware Scanning.

Your Personal Data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implemented a variety of security measures to maintain the safety of your personal information when you place an order.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Given the nature of Internet and data processing technologies, we cannot guarantee that data, during transmission through the Internet or while stored by our company, will be absolutely safe from intrusion by others.

4. CONTROLLER AND PROCESSOR

Our goal is to keep your Personal Data safe. We store data on our private servers. According to the GDPR, ALPEIN acts as a controller as well as a processor. Our responsibilities as the controller are carried out when the end consumers of our Websites, Web Services and applications provide their Personal Data within the platforms. We act as processor when providing our products and services exclusively under the client administration, but with hosting maintenance on our servers. Consequently, ALPEINs duties are restricted solely to the information storage without having access to the Personal Data of the users.

5. DO WE USE 'COOKIES'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.

We use cookies to:

• Understand and save users preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to provide better site experiences and tools in the future. We may also use trusted third party services to track this information on our behalf.
• Advertise our products and services based on user consent.

You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser settings. Since every browser is a little different, look at your browsers help menu to learn the correct way to modify your cookies.

If you turn off cookies, some features will be disabled. It will make your site experience less efficient and the website may not function properly.

However, you will still be able to place orders.

6. THIRD-PARTY DISCLOSURE

We do not sell, trade, or otherwise transfer your Personal Data to outside parties.

We do not include or offer third party products or services on our website.

We do not use social plugins on our websites so your data cannot be transferred to social networks providers.

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

    1.  By Law or to Protect Rights. If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law.

    2.  Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

    3.  Sale or Bankruptcy. If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity.

7. USE OF GOOGLE SERVICES

We use Google Analytics to analyze our websites. Information generated by the analytic cookie about your use of our websites collects and transmits to Google Analytics and stored there. The transmitted data is aggregated and user IPs are anonymized. Your email, phone number, name, order details are not transferred to Google Analytics. Google privacy policy: https://policies.google.com/privacy

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We can display personalised ads if a user has consented to marketing or targeting cookies, but we don't build ad audiences using personal information collected from forms on our site.

Our website also uses Google Fonts. This service is used unauthenticated and our website does not send cookies to Google Fonts API. You can find the details here: Google Fonts API privacy, Google Privacy Policy.

We have not enabled Google AdSense on our site but we may do so in the future.

8. USE OF LEADINFO

Leadinfo is a service which helps to identify B2B website visitors. It can be used legally under the General Data Protection Regulation (GDPR). Marketing and analytics are considered a clear legitimate interest and the Leadinfo cookies are activated only after the explicit visitor’s consent on this website. According to the GDPR, it is not allowed to use IP addresses to identify individuals. For this reason, Leadinfo doesn’t track visitors who accessed this website through a private connection. GDPR permits to use business IP addresses for marketing and analytical purposes.

Leadinfo uses the visitor's IP address to obtain company data from public sources: it matches the IP address of the visitor against a publicly available database of company data. ALPEIN Software as the Leadinfo end user can’t see visitor IP address in its Leadinfo account. IP addresses are not retained and only general public business information of companies is provided within Leadinfo.

More information about the Leadinfo service you can find here: https://help.leadinfo.com/en

9. DATA SUBJECTS’ RIGHTS

(ACCESS, RECTIFICATION, RESTRICTION, ERASURE, PORTABILITY, OBJECTION)

You can request for information at any time what types of your Personal Data are processed by ALPEIN, as well as to correct or delete such Personal Data.

If ALPEIN uses your Personal Data based on your consent or to perform a contract with you, you may further request from ALPEIN a copy of the Personal Data that you have provided to ALPEIN. In this case, please contact the email address below and specify the information or processing activities to which your request relates, the format in which you would like this information, and whether the personal data is to be sent to you or another recipient. ALPEIN will carefully consider your request and discuss with you how it can best fulfill it.

You can contact us at any time to:

- Request access to data that ALPEIN has about you, purposes and terms of your data storage and disclosure

- Correct any data that ALPEIN has about you

- Delete any data that ALPEIN has about you

If you have any additional questions about ALPEINs collection and processing of your data, please direct any such request to contact(at)alpeinsoft.ch.

You may decline to share certain Personal Data with us, in which case we may not be able to provide to you some features and services.

At any time, you may object to the processing of your Personal Data, on legitimate grounds, except if otherwise permitted by applicable law.

10. PRIVACY POLICY FOR APPLICATIONS

For users of our applications, there is a separate Privacy Policy. It differs from the policy for Websites and Web Services, so if you use our applications, you should be familiar with it: www.pass-securium.ch/en/privacy-policy-for-apps/.

11. SENSITIVE DATA

ALPEIN will not obtain or require disclosure of Sensitive Personal Data (such as ethnic origin, religion or medical records) but if you choose to provide such Sensitive Personal Data (for example, for storing in your CloudSecurium™ or PassSecurium™ account), ALPEIN may assume such Sensitive Data is provided with your consent and can be processed by ALPEIN as it sees fit, unless otherwise notified by you to ALPEIN in writing.

When you store data in our web applications, we provide only secure storage and have no access to your Sensitive Personal Data.

12. USE OF THIS WEBSITE BY CHILDREN

This website is not intended for anyone under the age of 16 years. If you are younger than 16, you may not register on or use this website.

13. FAIR INFORMATION PRACTICES

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

      • Send information, respond to inquiries and/or other requests or questions

      • Process orders and to send information and updates pertaining to orders

To be in accordance with CAN-SPAM, we agree to the following:

If at any time you would like to unsubscribe from receiving future emails, you can email us at and we will promptly remove you from ALL correspondence.

14. DATA RETENTION

All Personal Data of our customers is stored either in the EU or in Switzerland, which is adequate with the EU data protection requirements (https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en).

The time periods for which we retain your Personal Data depend on the purposes for which we use it. ALPEIN will keep your Personal Information for as long as you are a registered subscriber or user of our products or for as long as we have another business purpose to do so and, thereafter, for no longer than is required or permitted by law or ALPEINs Retention Policy, reasonably necessary for internal reporting, to pursue legitimate business interests, conduct audits, comply with legal obligations, resolve disputes and enforce our agreements, or to provide you with feedback or information you might request.

PassSecurium™ account data retention:

If a free account is inactive more than six months, it will be deleted. After six months of inactivity, user receives an email reminder about his/her inactivity. If in the next three months the user is still inactive, his/her account, along with all the data, will be permanently deleted.

Paid accounts are deleted in three months after the termination of subscription.

Non-activated accounts (if the user hasn't confirmed his/her email) are automatically deleted after one week.

All data can be removed immediately on the customer's request (please see contacts in section 16).

15. CHANGE OF PRIVACY POLICY

ALPEIN reserves the right to change this Privacy Policy due to the changings in functioning of our Websites, Web Services or applications. We will alert you about any changes by updating the “STATUS” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

16. CONTACT US

If you have questions or concerns regarding this Privacy Policy, or would like to update information we have about you or your preferences, please contact us by email at contact(at)alpeinsoft.ch or by one of the following additional methods:

In the Switzerland by calling us at +41 (0) 41 552 44 00 or by writing to us at:

Obergass 23

CH-8260 Stein am Rhein

Switzerland